BUZZ! e-Newsletter: July 2016
We are pleased to present the July 2016 edition of TLD Group Buzz, a free e-newsletter for our clients and consultants, distributed to subscribers quarterly. This edition includes TLD Group News, a Partner Spotlight, as well as links to articles which explore issues and trends impacting the health ecosystem, defined as provider, pharmaceutical, and payer sectors.
As organization development consultants, seasoned executive coaches and academicians, TLD Group’s team strives to weave the latest trends in OD and HR into our customized client solutions.
Everyone reading this article is fully aware that the healthcare industry is undergoing tremendous change and disruption. Group payers, led by government, and individual consumers are demanding that healthcare be more affordable and provide more value. Government regulations are changing the way care is paid for and the very way in which healthcare businesses operate. Technology continues to transform care, provide more transparency, create new avenues of access and opportunities for consumer engagement. These shifts are happening in the context of growing demand for healthcare driven by population growth, the aging of the population, greater life expectancy and the continuing rise of chronic disease. Managing population health, not just treating illness is required to offset the costs that come as a result of these and other population changes and social issues.
This rapidly changing environment is creating new organizational models to leverage scale, share risk, and support innovation. Because health services, while important, are a relatively small determinant of health compared to social factors, public policy, individual behavior and individual biology and genetics, the number of players that must contribute to improving health, affordability and value goes beyond the traditional sectors of providers, payers and pharmaceutical companies. The public sector, including community health agencies, government at all levels and schools play a critical role. Fragmentation among the stakeholders, health services and others, is a significant obstacle to achieving high quality, affordable health care built on a foundation of healthy populations.
Given this context, the most successful health organizations will be those that are best at identifying opportunities to collaborate across sector boundaries and who can then successfully develop and optimize those opportunities. Organizations will need to invest in and leverage resources, adopt new policies and practices, develop and execute new processes and structures and align incentives to support collaborative strategies. While these “technical” solutions will certainly be complex, the political, cultural, and interpersonal issues that will be confronted as health organizations from different sectors with different values, priorities, perspectives and measures of success try to work together are likely to be the most significant obstacle to success.
New requirements for leading in the healthcare ecosystem
Leading across the healthcare ecosystem to create greater value for patients, and populations requires leaders who can balance and leverage expectations, needs and resources, and contributions across sectors. These leaders will be effective at managing the ongoing, inevitable tensions that occur when stakeholders with differing world views try to work together.
Leaders in the healthcare ecosystem need to be able to:
- Create a compelling vision for their organization and within the healthcare ecosystem
- Engage stakeholders (employees, consumers, physicians, boards, etc.) toward the broader vision and objectives
- Build and align internal and external systems, processes and programs to provide the best quality, health status and value for those they serve
- Identify, develop and optimize partnerships, collaborations and organizational models that provide the desired outcomes for the populations served and meet the needs of the organization
- Build the capacity of employees to lead and execute the strategy
And be able to create an environment of success with:
- Aligned interests and guiding purpose across the stakeholders
- Recognition of inter-dependence and the value the different parties contribute to the overall objectives
- Strong focus on the right results, e.g. optimizing patient and population outcomes
- A psychologically safe environment for stakeholder dialogue
- Role clarity for all stakeholders, clear rules of engagement and a defined decision making process
Success criteria for leading in the healthcare ecosystem
Successful leaders of the healthcare ecosystem will span the boundaries between organizations and manage the ongoing tensions that characterize relationships between stakeholders with diverse values, perspectives, priorities, and incentives. These leaders:
- ENVISION THE FUTURE
- Generate “what if” solutions to achieve optimal solutions
- Iterate ideas and integrate with thinking of others to develop and evolve creative solutions
- ALIGN STAKEHODLERS
- Seek connections with others to further a broad purpose
- Take concrete steps to enable groups to come together and build relationships
- Demonstrate respect for a diversity of expertise, perspectives, interests, and values
- Encourage open dialogue and exchange of interests, ideas, expertise and information across stakeholders
- ACT AND LEARN
- Act despite incomplete information and uncertainty of outcome
- Take concrete, rapid, incremental steps to advance the vision
- Engage diverse stakeholders in defining and taking actions
- Use feedback from actions taken to adapt, plan next steps and evolve the vision
- MANAGE BOUNDARIES AND OBSTACLES
- Focus on opportunity in face of disagreement and set back
- Identify points of tension, critical interfaces, and role confusion
- Encourage difficult conversations and help to productively resolve differences across groups
Leaders with these capabilities support the environment of high interpersonal trust and mutual respect, innovative thinking, and continuous learning and improvement necessary to sustain the critical relationships across multiple dimensions and key stakeholders.
The challenges and opportunities of leading health services organizations continue to grow. Enhancing consumer centricity, reducing the total costs of care, optimizing value based payment models, enhancing coverage and access, and improving population health for all groups are widely recognized needs. These complex problems require innovative solutions that span many sectors of the healthcare ecosystem. Effective and unique collaborations across these sectors will be the key to success. Because these collaborations will bring together groups that are diverse in purpose, values, perspectives, culture, expertise, and incentives leadership will be key to progress and success.
While only some roles on a senior leadership team will have significant responsibility for leading efforts across the healthcare ecosystem, the capabilities of leaders in those roles are critical. Organizations need to identify the roles that are pivotal to success in creating solutions across the ecosystem and then assure that the right leaders are prepared and placed in those roles.
TLD GROUP UPDATES
TLD Group News
TLD Group is pleased to welcome Tara Satlow, PhD, as the Director of Client Solutions. Tara’s responsibilities will include client relationship and project management, coordination of client engagements, facilitation of TLD Group’s Applied Physician Leadership Academy (APLA), and support of sales and marketing efforts. Tara has over twenty years of progressive experience in organizational development, human resources, executive coaching, counseling psychology, and clinical research. Click here to read more about Tara and the rest of the TLD Group team.
We are proud to be joining Columbia Leadership Group to support the Sanofi Executive Development Program for Women Leaders, Elevate. On June 21, 2016, our outstanding coaching cadre (comprised of Lilian Abrams, PhD, Kathy Bernhard, MBA, David Brendel, MD, Natalie Loeb, MBA, Fredia Woolf, PhD) kicked off a custom-designed coaching process for Elevate participants to strengthen their leadership effectiveness. The Elevate coaching process will also help to support other elements of the Elevate Women’s Leadership Development Program, including project work and learning modules. Click here to learn more about our coaching process.
TLD Group will be attending the 24th Annual Leadership Summit, hosted by Health Forum and American Hospital Association, on July 17-19, 2016 in San Diego, CA. The Leadership Summit offers strategies and tools to help organizations better serve their patients and communities while improving financial and operational goals. Connect with Tracy Duberman if you have time to meet.
TLD Group will be attending the Institute of Coaching’s annual Coaching in Leadership conference, to be held on September 16-17, 2016 in Boston, MA. The conference is a great opportunity to network and exchange information about the latest research and trends in the field of leadership coaching. We hope to see you there! For more information about the Leadership conference, click here
In order to be best positioned for the future of value-based care, physician leaders will be called upon to rally entire organizations around new requirements. In our original article entitled “Developing Physician Leaders” we share the stories of two health systems that have successfully embarked on large-scale leadership development initiatives for their physician leaders. Click here to read the article.
June Video Blog
We are pleased to share our video blog on developing physician leaders, in which TLD Group President & CEO Tracy Duberman interviewed Gregory Mulford, MD, Medical Director of Atlantic Rehabilitation Services of Atlantic Health System and Chairman, Department of Rehabilitation at Morristown Medical Center. Dr. Mulford shares his experience and perspective as a champion of and participant in TLD Group's custom designed Applied Physician Leadership Academy (APLA) for Atlantic Health System.
Given the enormous changes occurring in the healthcare industry and the challenges that lie ahead, there is a great sense of urgency to identify and develop executive and medical/scientific leaders who can effectively position their organizations for success. One of the most impactful leadership development strategies for building a leader’s competitive edge is coaching. We are pleased to share our next monthly blog entitled “Coaching as a Leadership Development Strategy,” which discusses when coaching is needed and its impact on the coachee as well as the organization, and also shares our tried-and-true coaching process for organizations to achieve bottom-line business results and a return-on-investment. Click here to read the full article. Keep an eye out for our August video blog on coaching.
Our article entitled, “Your Next CEO” written by Tracy Duberman, PhD, Lisa Bloom, MBA, MPH, and TLD Group faculty member Kent Bottles, M.D., was featured in Trustee Magazine on May 9, 2016. The article reveals what kind of CEO will be most successful in navigating the turbulent times facing the healthcare industry. Click here to read the article. Click here to learn more about our succession planning and board service offerings.
On Thursday, August 4 at 2:00 pm EST, we will be hosting our inaugural Leading Across the Healthcare Ecosystem Virtual Leadership Summit. Our dynamic panel will explore how successful leaders partner and collaborate with other leaders and organizations in the ecosystem to build solutions that benefit patients, members, and communities by improving health, quality of life, and affordability. We will share our perspectives and reflect on the challenges and opportunities for leaders to create greater value for patients and populations by balancing and leveraging expectations, needs, resources, and contributions. The panel will include these preeminent leaders:
- Bob Sachs, PhD, Board Member, The Leadership Development Group, Talent Advisor, former, Vice President, National Learning and Development at Kaiser Permanente (Summit Moderator)
- David Carmouche, MD, President, Ochsner Health Network and Senior Vice President at Ochsner Health System, former CMO and EVP, External Operations, Blue Cross Blue Shield of Louisiana (Provider & Payer Panelist)
- Ira Klein, MD, MBA, FACP, Senior Director of Health Care Strategy, Janssen Pharmaceuticals, former National Medical Director, Aetna (Payer & Pharmaceutical Panelist)
- Elliot Levy, MD, SVP, Global Development, Amgen (Pharmaceutical Panelist)
Click here to register for the Virtual Leadership Summit.
TLD Group will be presenting a panel discussion at the 7th Annual Meeting of American College of Healthcare Executives – NJ chapter (ACHE-NJ), to be held on September 21, 2016 in Atlantic City, NJ. The goal of the panel is to make the case for the importance of bringing mindful practices into healthcare organizations to develop leaders’ cognitive abilities to be more effective and compassionate. This panel will provide a range of practices that have been shown to successfully calm one’s mind and gain clarity in thinking, and provide suggestions for how to implement these practices into the organization. Click here for more information.
TLD Group attended the 24th Annual Leadership Summit, hosted by Health Forum and American Hospital Association, on July 17-19, 2016 in San Diego, CA. What an amazing summit! During a jam-packed three days, healthcare leaders discussed the critical issues facing their organizations while learning strategies for success from national policy and consulting experts. The Leadership Summit offered strategies and tools to help organizations better serve their patients and communities while improving financial and operational goals.
On June 23, 2016, TLD Group APLA Advisory Board Member, Larry McEvoy, MD, and TLD Group President & CEO Tracy Duberman, PhD presented a webinar for AHA’s Physician Leadership Forum, entitled “The Impact of Emotional Intelligence and Resiliency on Health Care Performance.” Attendees of this webinar learned the essential link between emotional intelligence and resiliency on sustainability and leadership and organizational performance. The webinar discussed the strategic impact of emotional intelligence and resilience in crafting high-value health care organizations and reviewed approaches to developing emotional intelligence and resiliency in physician leaders. Click here for access to the presentation.
HEALTH ECOSYSTEM HIGHLIGHTS
As a firm dedicated to developing leaders who inspire change and can execute business strategy across the health ecosystem, we invite you to review the following articles which explore how successful leaders within the subsectors of providers, pharmaceuticals, and payers, are addressing talent and engaging in strategies to align talent to execute strategy.
Emotional Intelligence Depends on More than Physician Behavior
Hospitals & Health Networks
The topic of emotional intelligence has been making a steady rise in the health industry, but what is it exactly and why has it gained so much attention? This article in Hospitals & Health Networks addresses the role of emotional intelligence in delivering high-quality patient care and strengthening physician competencies. Please contact us for information about how TLD Group incorporates emotional intelligence into our coaching and consulting practices.
Pharma Industry Must Adopt Value-driven Perspective
Managed Healthcare Executive
It is no secret that the healthcare industry has been undergoing drastic changes in the manner in which care is provided. Providers are primarily viewed as the “key drivers” of value-based health delivery, but pharmaceutical companies have just as important a role to play in making this transition successful. This article in Managed Healthcare Executive discusses how pharmaceutical manufacturers and other health professionals can work in collaboration to deliver the highest quality products to patients at the lowest cost. Please contact us to learn about TLD Group’s solutions geared for medical and scientific leaders.
Why Payers Need to Address Patient-Centered Medicine
Health Payer Intelligence
As the healthcare industry has begun to make the shift toward patient-centered care, health payers are feeling the increased pressure from customers to provide high transparency, accountability, and low-cost health plans. In order to remain afloat in the competitive healthcare market, payers must redefine their role within the healthcare ecosystem so as to meet their customer’s demands. In this article by Health Payer Intelligence, read more about how patient-centered medicine has affected health payers, and what these companies can do to drive customer engagement and maintain their competitive edge. Please contact us to learn how TLD Group’s leadership development and consulting solutions help to drive success for health payers.